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Return Policy

MJ Systems will gladly accept returns on any unsatisfied products within 30 days of your product's shipping date. We guarantee an exchange or full refund with the return of the product. Customers are then responsible for the costs of two-way shipping. If a return is made after 30 days, there will be a 15% restocking fee deducted from credit, but we reserve the right to reject a return after 30 days. All of Cisco Smartnet and Watchguard Service Agreements are NON-RETURNABLE and NON-REFUNDABLE.

Return Procedures

• Please email to our RMA Department or contact us at 626-964-2000 for product return process and instructions. Only products with authorized RMA numbers will be accepted.
• RMA numbers will be issued and e-mailed or faxed to the customer within 24 hours after MJ Systems has received a complete RMA request. The RMA number is valid for 30 days after issuance.
• Please include in the returned package(s):
  - Clearly printed RMA number on all mailing labels and shipping boxes.
  - The complete original packaging of every returned product. If there is visible damage on any returned item(s), we cannot apply warranty.
  - All documents and invoices associated with a previous RMA product must always be included.

Shipping Policy

• Federal Express and UPS Shipping Services are available.
• All orders are shipped out the same day if:
  - order was placed before 3:30PM Pacific time, and
  - product is in stock at MJ Systems's warehouse.
• All prices exclude freight and sales tax. All products are shipped FOB MJ Systems.
• If you have any questions, please contact: ship@mjsystems.com

Other Information

• If you would like to place your order via email, please send your information to the following email address: sales@mjsystems.com

Please be sure to include the following information:
- Shipping Address
- Billing Address (if different from Shipping Address)
- Telephone Number
- Email Address (for us to notify you with your tracking #)
- Credit Card Number and Expiration Date
- Full Name on the Credit Card
• If you have any other questions, please contact: problems@mjsystems.com